Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help verifying your ID, resolving a payment query or reporting a site issue, our advisers will assist quickly and professionally. Contact us by email, phone, live chat or via the in-site contact form for prompt help, or to make a complaint and request further assistance from our support centre. We handle enquiries for UK customers and registered players.
| Department | Contact |
|---|---|
| Customer support | [email protected] (typical reply within 24 hours) |
| General enquiries | [email protected] (for account and general enquiries) |
| Affiliate enquiries | [email protected] (partner team, response within two working days) |
| Phone | +44 20 7946 1824 (staffed Mon-Fri, UK time) |
| Working hours | Mon-Fri 09:00-18:00 (UK time) |
Email is the preferred contact method for detailed requests, account issues or situations requiring documents. Please email [email protected] with a clear subject line and up-to-date contact details to avoid processing delays. Adding your account username and any relevant attachments helps us verify identity and respond more quickly. If you are reporting a payment query, include the transaction reference and date.
Our support team aims to respond to most enquiries within one business day. Simple queries are typically dealt with the same day, while more complex issues, such as payment investigations or identity checks, may take longer depending on their nature and any third-party involvement. We’ll keep you informed of progress and provide an estimated timeframe where possible.
We’d love to hear your feedback, suggestions or ideas to improve the site. Please tell us what works, what could be clearer and any features you’d like to see. Every message is reviewed by our product team and used to improve the service and your experience. Send comments to [email protected] or use the in-site feedback form, and thank you for helping us improve.
