At PricedUp we are committed to safer gambling and to helping customers keep play enjoyable and controlled. We recognise that most people gamble responsibly, but when play becomes a problem we act quickly to support the player and reduce harm. Our approach blends clear protection principles with practical tools players can use themselves or alongside independent help.
We aim to make safer gambling straightforward. That means clear information, simple account controls, and staff trained to spot and respond to signs of risky behaviour. We support players’ right to set limits, take breaks and close accounts if they choose. All interventions are handled respectfully and confidentially.
Players can manage their activity through their account area. Available controls include deposit limits, time‑out breaks, session reality checks and full self‑exclusion. These tools are immediate and designed for use without contacting support, though assistance is available if needed.
Deposit limits help you control how much you add to your account. You can set daily, weekly or monthly limits and reduce them at any time. Lowering a limit usually takes effect straight away; increasing a limit may be subject to a short cooling‑off period to encourage considered decisions.
Loss limits restrict total net losses over a chosen period and can be set alongside deposit limits. They are a practical way to keep spending within affordable boundaries and can be adjusted downwards whenever you wish.
Time limits and reality checks are available to help manage session length. Players can opt in to periodic reminders, set maximum session times, or schedule short temporary breaks if they want to step away for a set number of hours or days.
Self‑exclusion is available for anyone who needs an extended break from gambling. When activated, account access is blocked for the chosen period and promotional communications are paused. We also support registration with national schemes such as GAMSTOP where appropriate.
Be alert to changes in behaviour: chasing losses, hiding activity, borrowing to gamble, neglecting personal responsibilities or increasing frequency and stakes. If you or someone close to you shows these signs, consider using the tools above and seeking support.
If you need specialist support, you can contact recognised UK organisations such as GamCare and GAMSTOP for guidance and treatment options. For disputes about account decisions consider contacting IBAS. If you would like company assistance, contact our support team at [email protected] for help with limits, exclusions or signposting to professional services.
