If you have questions about your account, need help with verification documents, are experiencing technical issues, want to query a payment, or wish to give general feedback, support is available to assist. The team can help with authorisations, security queries and signpost safer‑gambling organisations. You can contact the support centre by email or phone during published hours; alternative channels are provided for affiliate and commercial enquiries. Payments and privacy teams can be contacted separately for billing or data enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account, verification & technical enquiries) |
| General enquiries | [email protected] (promotions, terms & general questions) |
| Affiliate enquiries | [email protected] (partnerships and commission queries) |
| Phone | +44 20 7946 5821 (Mon–Fri, 09:00–18:00) |
| Working hours | Mon–Fri, 09:00–18:00; email responses within 24 hours |
Email is the preferred contact method for detailed requests, account queries or matters requiring documents. Please send messages to [email protected] with a clear subject line and up‑to‑date contact details. Including the account username and any relevant attachments speeds handling and reduces delays. Expect a reply within standard support hours; ensure phone and email information is current.
Support requests are usually handled promptly; most inquiries receive a reply within one business day. More complex issues — for example those requiring account checks, KYC review or escalation — may take longer to resolve depending on their nature. If a case will be delayed, the team will confirm expected timing and any required next steps.
Please share any comments, suggestions or ideas to improve the website. All submissions are reviewed carefully and used to refine features, fix issues and enhance the overall user experience. Whether it’s a small tweak or a new feature request, your input is welcomed and appreciated — thank you for taking the time to help make the site better.
